Refund policy

ARTICLE 7 - extract CGV

GUARANTEES: All products can be reimbursed except for those bearing a contrary mention. The refund must be made within 14 days from the date of receipt of the order and the return of the item (s) within this period must be accompanied by the original invoice. The item (s) must be returned in their original packaging to the following address: Joee / LIP company 69 rue d'Argout - 75002 Paris.

If the customer wishes a refund, it is essential that he makes a return request by e-mail ( contact@joee.fr object>) so that Joée validates this request.

Depending on the type of item returned, postage may be charged:

* Shoes, stoles, clothes, lingerie: free return only for mainland France.

* Jewelry, bags, pouches: paid return for France and abroad, according to the current costs of the Post.

The seller will refuse any damaged item that has not been the subject of express remarks or reservations by the customer upon delivery. To be accepted by Joée, original items and packaging must be returned in their original condition without having been worn or washed. Only items returned in their original packaging will be accepted. Consequently, returns of washed and / or worn clothes, damaged or scratched jewelry as well as damaged boxes will be refused. Joée thus reserves the right to accept or refuse the returned item depending on its qualitative condition. All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code. The user benefits from a guarantee for the articles allowing him to return the defective delivered articles in accordance with articles L 211-4 and following of the Consumer Code.

THE EXCHANGE: In view of the limited stocks, we cannot undertake to proceed to an exchange. However, if you want a new size or another color, all you have to do is re-order on the e-shop. In this case, the shipping costs will be reimbursed to you on simple request by e-mail.

THE REFUND: The refund can also be requested within 7 days from the date of receipt of your complaint, if it was purchased on the site www.joee.fr . Joée undertakes to reimburse within a maximum period of 30 days by the means of payment initially used by the customer when ordering. If you would like a refund for your item, send an email to contact@joee.fr . Indicate your last name, first name, telephone number, order number and the reason for your return. Return the package by Colissimo followed by the Post Office to the Joée / LIP company e-shop address: 69 rue d'argout - 75002 Paris. Please note that we do not accept packages sent postage due. The customer must return the item as is in its original packaging with its return number included in the package giving a certain date for this shipment. In all cases, any refund request must be made by e-mail (My Account / Returns section). All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code.

PLEASE NOTE, during private sales and exceptional promotions, items are taken back against credit only. Sale items are neither returned nor exchanged.